Drum BSS had a fantastic product, but the company and its leader, Dave Smith, had substantial issues. The company was unable to really scale their efforts, and a lack of confidence from staff eroded morale. After integrating DEAR inventory management, Smith and his team were able to come to terms with- and resolve- some rather corrosive backend management dilemmas.
“Using DEAR has brought more confidence to the business and staff that lots more business can be handled, leading to a push for more sales.”
Inside this case study, you’ll discover:
* Implementation of DEAR was part of a business process improvement project run alongside other improvements.
* Overall, the most impactful solution was the in-house integration overall.
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This article was originally posted at Dear Systems.